Order Management

Manhattan Active™ Omni provides the ability to manage the entire lifecycle of customer transactions regardless of channel, both inbound or outbound—call center, digital commerce, online marketplaces, distribution centers, stores, drop-shippers, resellers, and more. Retailers rely on Order Management to initiate or manage the complete, end-to-end life cycle of the customer order from initial fraud check to payment settlement and sales posting.

With Order Management, every single system that creates, interacts, reads, or reacts to your customers and their transactions is interconnected. It provides a single source of truth for anything and everything related to your orders. Digital commerce systems, your customers, call center agents, fulfillment leaders, and store associates alike are exposed to a real-time view of transactions and global inventory. Within a single system of record for customer orders across all channels, brands and geographies, merchants can greatly improve omnichannel capabilities and the customer experience.

Features + Functions
Orchestration
  • Support orders from any channel for a single source of truth
  • Reduce complexity and cost with a single architecture
  • MACD (moves, adds, changes or deletes) of in-flight orders
  • Track specific milestones to pro-actively raise and resolve issues
  • Audit every modification during the order lifecycle process
  • Provide support for multi-brand, multi-country, multi-currency
  • Manage payment life cycle for every order, across channels
Fulfillment
  • Provide support for BOPIS, BORIS, ship to store, ship from store
  • Support any fulfillment like ship to home, pick up in store, ship from store and same-day delivery within a single order
  • Enable returns through any channel with automated refunds
  • Make inventory adjustments and manage enterprise inventory levels based on appropriate disposition codes
Interoperability
  • Leverage legacy ordering solutions to maximize existing investments with a single view of the order to customer
  • Enable capabilities like customer history lookup, save the sale, and cross-channel returns/exchanges with extensive REST services
  • Pre-integrate tax calculations with third-party tax applications
  • Pre-integrate payment processing with third-party gateways

Deliver On Your Promise to Customers